validate over the internet.
After you get a message indicating a connection failure, you
should see a Setup button. Press this button and enter your
Proxy Server settings and press Activate once again.
I get an 'Access denied' error
message when transferring
files from the Tutor machine to
the clients but onto a network
drive not the local C drive.
This is to do with security rights the remote client program is
running under. The ABClient runs as a Windows Service using
the default Local SYSTEM account of the machine. Although the
SYSTEM account normally has full access to the local machine,
it does not have access to network resources.
There are 2 solutions:
1. Change the account the AB Client service runs under to
one with access right to the local machine and the network
drive.
2. Change the security rights on the network drive to allow
the local SYSTEM account to have access.
When I view a remote
computer the screen shown is
different to what's on that
physical machine.
This is usually down to your DHCP and DNS server (or WINS if
you use NetBios) not releasing/refreshing correctly.
The Microsoft DNS services are meant to map the computers
Name to its dynamically assigned IP address from the DHCP
server. If your DNS server caches the IP addresses assigned to
computer names and are not refreshed at the same rate as
DHCP, then you will get these problems.
Try changing the 'Lease Time' for your DHCP Server and make
sure your DNS server refreshes on a regular basis. There is an
option called 'Always dynamic update DNS A and Ptr records' in
the DHCP setup, try enabling this.
When I collect event logs from
a client, they don't appear on
the tutor
Event logs not appearing is usually a permissions problem. In
AB Tutor, please go to tools, settings, folders and ensure that the
other tutors have write access to all the locations specified. We
generally recommend setting them to "%MYDOCUMENTS%\AB
Tutor\log" or similar - this puts them in the current user's "my
documents", which more or less guarantees they have write
access and keeps each tutor's logs and captures separate.
When installing, I get a "Not
marked for installation" error
This error message is due to the Windows Installer registry
becoming corrupted. To fix it, first ensure that AB Tutor is
uninstalled from control panel ("add and remove programs" or
"programs and features") then ensure "c:\Program
Files\ABControl" and "c:\Program Files\ABTutor" have been
deleted. This will probably require a reboot.
If any files are still blocked, it will be because Windows still
thinks it's in use. Go to a command prompt (start, run, "cmd") and
enter:
netsh winsock reset
then reboot and delete the ABControl and ABTutor folders, the
program should install successfully.
If this doesn't fix it, Microsoft have a tool for cleaning up the
installer registry. For Windows XP, please use the tool at
http://support.microsoft.com/kb/971187 or for Windows Vista/7
http://support.microsoft.com/mats/Program_Install_and_Uninstall
- these will fix your installation logs and allow the installer to run.